Key Responsibilities

• Checking files to ensure all documents provided are compliant, under FCA regulations.

• Liaise between lenders, solicitors, advisers and clients.

• Acting as the main point of contact for mortgage progression through to offer.

• Ensuring the products selected remains the best for our client.

• Follow up and chase Mortgage Reviews.

• Organising calls for clients due for a remortgage to retain existing business.

• Generate 5 star google reviews.

Requirements

• Good working knowledge of Microsoft word, Excel and outlook.

• Well-spoken with excellent knowledge of the English Language.

• Confident telephone manner.

• Excellent time management skills with ability to prioritise and organise own workload.

• Ability to work under extreme pressure to meet deadline.

Skills

• Excellent attention to detail.

• Highly organised.

• Team player, flexible and keen to get involved in a number of different tasks.

• Friendly and Polite with a positive “nothing is too much trouble” approach.

• Self-motivated and able to work alone.

• Committed to providing excellent customer service.