The primary responsibility of a Portfolio Retention Consultant is to carry out tenancy rent reviews and ensure that all interactions with landlords and tenants are handled professionally and promptly, demonstrating exceptional customer service skills. The consultant must ensure that landlords achieve the best possible rental value in line with current market conditions, negotiate agreements with tenants, and consistently meet all performance targets.

The ideal candidate will be highly motivated, diligent, and a strong team player who thrives in challenging environments and performs well under pressure.

Location: Clapham Junction

Hours: Monday-Friday 8.30am - 5.30pm

Salary: £35,000 - £45,000

Key Responsibilities:

Approach landlords and tenants 3–4 months in advance to allow sufficient time to conduct the rent review.
Have a strong understanding of market values to advise on pricing for all properties throughout London.
Negotiate effectively and provide supporting evidence to both landlords and tenants.
Maintain regular and effective communication between all parties.
Ensure smooth coordination across departments.
Provide clients with exceptional support and customer service throughout the rent review process, striving to meet or exceed their expectations.
Follow all standard operating procedures.
Ensure that all relevant documentation is completed, received, and signed on time.
Actively support and motivate team members to achieve the highest levels of customer service.
Manage, maintain, and develop relationships with both landlords and tenants.
Identify and pursue new business opportunities.
Complete all administrative tasks to ensure the accuracy of landlord and tenant information.
Follow all software procedures and updates as per the SOP.
Promote the company through outstanding customer service.

Skills

Ability to work under pressure and collaboratively within a team.
Exceptional organisational, verbal, and written communication skills.
Strong administrative and time management skills.
Expert communicator, capable of managing conflict and solving problems effectively.
Ability to multitask by employing efficient time management strategies.
Professional appearance and the ability to communicate courteously with internal and external customers.