IRPM membership and training will be provided

Salary: £32,000-£38,000

Responsibilities

• Act as a primary point of contact for leaseholders, residents and contractors, answering queries via phone, email, and property portals.

• Providing direct administrative assistance to the Property Management team.

• Triaging and coordinating any high level leasehold maintenance issues which can’t be handled by the facilities team.

• Working with the accounts team and block managers in preparing client updates ahead of monthly meetings.

• Review and manage maintenance and identify preventative maintenance measures.

• Conduct regular property visits, log maintenance issues, and support health, fire, and safety compliance audits.

• Undertake regular leaseholder liaisons and attend meetings.

• Assist in the administration of licenses and consents for assignments, sublets and alterations.

• Help administer buildings insurance claims, complete leasehold property enquiry forms (LPE1), and assist with Section 20 major works consultations.

• Assisting in managing covenant breaches.

• Integrating new instructions into the portfolio.

Skills

• Honest and reliable.

• Driven and self-motivated.

• Confident, dynamic and diplomatic.

• Works well under pressure and to tight deadlines.

• Excellent communication and customer service skills.

• Excellent literacy and numerical skills.

• Basic understanding of residential leasehold covenants, service charges, and property legislation.

• Working knowledge of Excel and Word an advantage.

• No driving license required as portfolio is located very close to the office.