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Property Management · Dexters Mayfair

Contract Relationship Manager

To work as part of our Property Management Team ensuring excellent relations between Dexters and our chosen contractors by taking control of their initial induction/approval through to managing the relationship and prompt and successful payment of invoices.

Location: Mayfair

Salary: £30,000-£34,000 DOE

Hours: Monday-Friday 8.30am-5.30pm


Key Responsibilities

  • As part of the Tenancy and Property Management Teams, provide consistently excellent service to drive the growth and retention of Landlords and our Lettings portfolio.

  • Ensure all preferred suppliers/contractors are checked and reviewed in-line with our Contractor Account Management Scheme (CAMS).

  • Act as main point of contact between our contractors and Dexters.

  • Ensure contractors are added to Fixflo efficiently.

  • Initial and ongoing ‘Fixflo’ coach for contractors.

  • Regular Fixflo checks ensuring best practice is followed by all Property Management teams, jobs are closed in a timely manner prompting correct and prompt payment of invoices.

  • Act as liaison between key contractors and property management teams in event of a misunderstanding.

  • Responsible for resolving invoices queries including any legal action taken and regular reviews of costs ensuring consistency and good value for our Landlords.

  • Assist with overdue contractor statements.

  • Ensure good communication between contractors and Dexters teams including Offices, Property Management and Client Accounts.


Requirements

  • An excellent understanding of all areas of property management and relevant legislations

  • Proficient with Excel and Google sheets

  • Lead by example, demonstrating a ‘Nothing is too much trouble’ culture

  • Able to motivate a team towards a common goal

  • Act as an ambassador for the company and coach for the team

  • A team-player who is willing to take responsibility for their own decisions

  • ARLA and IRPM qualified


Skills

  • A natural leader

  • Able to work under pressure with excellent attention to detail

  • Has a professional approach, demonstrating high levels of integrity

  • Highly organised & able to prioritise a varied workload

  • Confident, with excellent communication skills

  • A flexible approach to work particularly during busy periods

  • Able to demonstrate initiative along with a ‘can do’ approach

  • Ability to maintain confidentiality in all dealing and correspondence

  • Ambassador for and always acting in the best interest of the company


What We Offer:
- Progression: Fast-track growth within the property industry, with clear development pathways.
- Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
- Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
- Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
- Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
- Give Back: Paid day off to volunteer at a charity of your choice.

Department
Property Management
Role
Contract Relationship Manager
Locations
Dexters Mayfair
Property Management · Dexters Mayfair

Contract Relationship Manager

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